Cleaningsure

Terrible company from start to finish … collected £330 to clean a 4 bed house… rushed the job in 3 hours and I had to end up cleaning the house myself cos the cleaner said she had another job to go to and left without cleaning the places I pointed out were not done. Water marks left everywhere. Hair and food on the floor, hair on the tables … customer service - don’t even bother calling. They have no idea what customer service means. I asked them to send someone else to properly clean the property property or offer a refund. They said they couldn’t do either and there was nothing they could offer for a disgraceful clean. They said to me ‘You are pointing out minor issues, we don’t see the big deal’…. If you know you don’t want to waste your money, AVOID THIS COMPANY LIKE YOU AVOID DISEASE!

I paid this company £330 to clean my four bedroom property. They arrived on time at 9am but the work was absolute rubbish. They did not hoover the floors properly. They didn’t wipe the surfaces - hair everywhere, water marks everywhere and when I highlighted the issue to the cleaning lady, she said she has another job to do at 12.30pm and left. Bear in mind when I paid, I was told there is no time limit for the job and they will deep clean the property. They spent 3.5hrs doing a completely rushed job and left when I pointed out the issue. Absolutely disgraceful company. And their customer service lady totally useless. When I called to report the issue, She said ‘what do you want me to do? I cannot come to your house and clean it’. I am now seeking a refund, wish me luck. AVOID THIS COMPANY FOR YOUR OWN GOOD!
***********
I noticed that they responded and as can be seen in other reviews that have criticised them, they get defensive and take zero ownership for their faults. it's really a shame! I am a customer that paid you £330 of my own sweat to clean my property. I did that in good faith thinking you were a reputable company. I found out the hard way that you are not. I have no idea how you stay in business - must be the exorbitant charges - £330 for 3 hours rushed work! and then on to the next client to do another rubbish job. TRUST ME CUSTOMERS, NO MATTER HOW DESPERATE YOU ARE FOR A CLEANER, AVOID CLEANINGSURE. Their positive reviews are LIES! they are awful in every sense!

Really happy to recommend this company, their customer service especially is excellent. We hired them with very little notice for a pre tenancy clean, they were extremely helpful and accommodating, the job was professionally done and the tenants were happy. 5 stars.

They were very professional, very quick and left the flat clean and tidy. All in all, a very nicely done job. I would definitely hire them again.

Booked an End of tenancy cleaning with Cleaningsure. The guys that came were absolutely brilliant! Took care of everything with ease – paid attention to every little bit of our flat. I'd never seen the oven so clean, it was like a new one. The children`s room was unrecognizable too! Can`t think of enough good things to say!! Will use you again and definitely recommend you to anyone!

I recently had an end-of-tenancy cleaning performed by Cleaningsure in London. The service was very efficient and effective - the team had really great communication, answering any queries I had asked about the service prior to the cleaning and cleaning of my flat with a high professional standard. I would highly recommend it.

Really great experience with Cleaningsure! I used them for my end-of-tenancy clean and the cleaning was so thorough and amazing that I don't think my apartment has ever been this clean. It was easy to book and pay for, and the cleaner arrived exactly on time and did an amazing job. will definitely use the service again, thank you!

Great cleaning services with great communication to book the service. The price is perfect for the level of cleaning involved and the time it took to complete the cleaning. This is my second time arranging an end-of-tenancy cleaning with CleaningSure: 100% satisfied with the outcome.

"The bad review you write will make no difference" was the response I received from Maggie, one of the customer service personnel at Cleaningsure after I complained about the poor and rushed work done at my property. I paid £175 for the cleaning of a bedroom, living room, bathroom and kitchen and I wish I had read the customer reviews before asking this company to do the cleaning at my property. They are aware of the poor service they provide and they don't care. The cleaners rushed in doing the work and when they said they've finished I used my finger to wipe dust and pointed out places in the property they've not cleaned and they ignored it. The cleaners told me I didn't pay enough money so they left.
If you're looking for a cleaning company to do any work for you, please look elsewhere. You'll not get the value for your money with cleaningsure

Brilliant. Efficient. On-time. Thoroughly good job. Would highly recommend.