Chicago Equine Hospital

Summary: Over promises and under delivers. Poor communication and follow through on the day of surgery when it mattered.
Details: I adopted two orphan foals (colts) this April. One colt only had a single testicle descend which meant his castration would be much more involved. When I was researching equine surgical centers, the office staff at Chicago Equine were very friendly, helpful and understanding of my situation, wherein I wanted to bring both colts at the same time, keep them together, etc. I explained to them that these were my babies, and I was quite worried, but was repeatedly assured that they would take great care of them and communicate every step of the way. Due to Covid-19 I was told there would be no visitation allowed, but they would definitely send me pictures, video, etc to keep me apprised of their well being and progress.
From a scheduling perspective, we had arranged to drop them off early in the morning and they would go into surgery shortly after and be done by lunchtime. Lunchtime came and went with no update, so I called. That office person indicated that there were a number of surgeries that day, and she did not know what order the colts were, but I should get a call shortly. 2.5 hours later, still nothing, so I call again. Samantha starts in with they have had a number of surgeries including an emergency which changed the plans. At this point, because I had heard nothing, I feared the worst and was in full panic and literally came unglued. I can understand emergency situations but a simple phone call to update me was all that was needed. I was once again assured she would personally go check on the colts and send me pictures, none of which happened. I chose this place not only hoping for excellent medical care for my colts but also support for their worried human Mama.

Great care.

Chicago Equine is comprised of the most compassionate and knowledgable staff, they are truly spectacular. I could not envision better care for my mare when she was injured. I highly recommend them!

Jason Peay opted not to leave a text review of Chicago Equine Hospital

Professional

I love this place the vets are great and there fair price for having your horse under 24 hr care definitely recommend

Did a great job with Zeppelin and place looked great and clean. Thank you for all the care!!

Cheryl Reilly opted not to leave a text review of Chicago Equine Hospital

Great place to take your horse, excellent patient care

Great vets and staff