From the Franklin Marriott Cool Springs website:
Reserve your Tennessee escape at Franklin Marriott Cool Springs. This modern hotel boasts Smart TVs, an on-site restaurant and prime location in the heart of Franklin.
Guides and Directories, Franklin Marriott Cool Springs
Based on 10 Reviews
Add ReviewBeautiful location for workReport
Great experience.ReportRe: Great experience. ... Franklin Marriott Cool Springs replied on Thursday, December 16th 2021We are happy to see that you enjoyed your stay with us Faith. We also appreciate the 5 star rating you gave us!
Very friendly staff, very clean and well maintained rooms. I'm a Marriott ambassador and this was one of the nicer Marriott hotels! Highly recommendReportRe: Very friendly staff, very ... Franklin Marriott Cool Springs replied on Thursday, December 16th 2021Brandon, Thank you for the wonderful comments and more importantly, thank you for your loyalty to Marriott. We love to hear comments like this.
My go-to hotel in Tennessee. Always a great experienceReportRe: My go-to hotel in Tenness ... Franklin Marriott Cool Springs replied on Thursday, December 16th 2021Thank you Leah! We like being the "go to" hotel. We will see you again soon.
It is a beautiful placeReportRe: It is a beautiful place ... Franklin Marriott Cool Springs replied on Monday, December 13th 2021Thank you Randy and Brandy. We are glad you enjoyed our hotel and your stay with us.
Jason Rodriguez opted not to leave a text review of Franklin Marriott Cool SpringsReport
Awesome banquet facilities. Newly remodeled and it's beautiful! Staff was very nice as well and the food was better than most catered events.ReportRe: Awesome banquet facilitie ... Franklin Marriott Cool Springs replied on Monday, December 13th 2021Shawn Thank you so much for the wonderful comments. We are happy to hear that you enjoyed our hotel and our conference facility. We look forward to having you for future events.
William opted not to leave a text review of Franklin Marriott Cool SpringsReport
Worst Marriot in the world. Lifetime platinum and I generally don't get annoyed. But nothing but horrible service from the start, reception staff did not care and should not be in the service industry, wrong room type would not change it, did not clean the room, room itself needed maintenance, room door did not lock properly, bathroom door did not shut, shower flooded the bathroom floor. I'll leave it there enough said.ReportRe: Worst Marriot in the worl ... Franklin Marriott Cool Springs replied on Monday, December 6th 2021David, I am sorry that you had some issues with your stay. While we do our absolute best to make sure our guests enjoy their stay, it is apparent we did not deliver in this case. We will definitely use your comments in our effort to continuously improve. Thank you for taking the time to let us know.
Very nice, clean, quiet. Nice beds, spacious room and bathroomReportRe: Very nice, clean, quiet. ... Franklin Marriott Cool Springs replied on Monday, December 6th 2021Kristen, Thank you for taking the time to give us a great review. I am pleased to know that you enjoyed our accommodations.