InterContinental Cleveland, Cleveland OH

Clean rooms, comfy bed, fast check-in process.

The name speaks for itself! The service was out of this world. The sauna was just what I needed. Clean and fresh you could smell it. Nice gym equipment unlike any other hotel gym experience. My room was awesome, bed was comfy. I'd stay again.

Had the awesome opportunity to stay at Intercontinental Cleveland. Has an doctors appointment at Cleveland Clinic. From the time I arrived I was greeted by a wonderful,
professional young woman named Michelle Levia at the registration desk. Because I had an important clinic appointment before the 4pm check in time, I had previously requested an early check in. Michele was pleasant, concerned, courteous and able to accommodate me, thank God. Even the gentleman who brought my dinner up was courteous, professional and polished. The rooms are spacious, beautiful, clean, sanitized, even the TV remote was sealed in a plastic bag. If ever I return to Cleveland, this will be my place to stay. Would highly recommend this hotel and hope you get a change to meet Michele, a definite asset to the Intercontinental

Beautiful... clean..friendly staff

excellent accommodations with great staff; loved the check in with hot cider and cookies on the date of check in

lidia gonzalez opted not to leave a text review of InterContinental Cleveland

My dad had surgery and I was at the hospital alllllllll day. It was nice to have a clean room, comfy bed and friendly staff after all of that. Also nice that I didn't have to go outside at all and I could access the hotel through the hospital.

We have stayed at this hotel twice now and have received great service both times. First time my husband had to have minor surgery and they accommodated us to have a late check out (due to me being a member) which worked out great since we had to be up early he was able to go back and rest for a couple of hours.
We never have to leave the complex. I love that. This last time they stored our luggage and coats so we could just go to the lab and dr appt. Then when we were done we came back over to the hotel got out luggage and had them get our car for us. This costs extra but it is so worth it.

The next door neighbor played TV until 4-5 AM every night, it was very disruptive.

Excellent! Tub and shower in room. Past experiences with other hotels, you can't even get a tub when you ask for it. The bathroom was so spacious and clean. Anything we asked for, they were more than happy to help and did it with a smile.