Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville

Cassandra Strong opted not to leave a text review of Ganley Village Chrysler Dodge Ram

Matt Oravec opted not to leave a text review of Ganley Village Chrysler Dodge Ram

Had to take my Jeep in for 2 recalls. They did both in the amount of time promised, washed my vehicle on top of it. Classic was closer to my home but couldn't do it as timely as Ganley. Even though it's out of my way, I will return for future services.

Re: Had to take my Jeep in fo ... Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville replied on Saturday, December 4th 2021

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

The sales person here was fine. However the title staff is incompetent. We have been waiting for plates for weeks now after a staff member called for a copy of my husband's social security card. He did not update the system and did nothing to obtain our plates. We had to call back and reinitiate the process to go through this again. The original staff member also said he would waive our title fee, which I am not sure that the new staff member we are dealing with will do. I do not recommend getting your car here.

Re: The sales person here was ... Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville replied on Saturday, November 27th 2021

"Thank you for your feedback. We are sorry that your experience at Ganley Village Chrysler Dodge Jeep Ram Fiat did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

After working with Logan Campola and the finance team, I will never go to another dealership. They were friendly, knowledgeable, and I honestly enjoyed the process. Excellent work, and thank you again Logan.

Re: After working with Logan ... Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville replied on Saturday, November 20th 2021

Hi Jason, thank you for your kind review; we are happy to pass along your comments to Logan here at Ganley Village Chrysler Dodge Jeep Ram Fiat! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Logan delivered a phenomenal customer service, he took his time and did not rush me. I'd says he's a great asset to your establishment.

Re: Logan delivered a phenome ... Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville replied on Tuesday, November 16th 2021

Hi Hassan, thank you for your kind review; we are happy to pass along your comments to Logan here at Ganley Village Chrysler! If you're ever in need of more help, please let us know! Take care!

Online Shopping there is horrible tried to get a couple questions answered without driving an hour each way. But nobody could answer the two questions. And now everyone showed up to buy just doesn't add up

Re: Online Shopping there is ... Ken Ganley Chrysler Dodge Jeep Ram Fiat Painesville replied on Tuesday, November 9th 2021

Hello George, "thank you for your feedback. We are sorry that your experience at Ganley Village Chrysler did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

They are absolutely GREAT!!!! They helped me and took their time to make sure I got the right vehicle for me and my daughters. They even helped me get a nicer SUV than the one I was originally. I'm so happy ? with their service and for helping me getting my traverse. Me and my daughters love it is roomy for me and them and our dog. When no one else would help me they did because of my negative equity they worked hard for me and was able to get it roll over to my new car. I just want to Thank to the guy that helped me and made sure I was under my budget and for all his time to make sure I left with my new SUV. Will recommend. Thank you from My Daughter's and I. Which I can give more than a 5 ?!!! KEEP THE GREAT JOB YOU GUYS DID.

I had the most amazing experience with Ganley. In May, I was looking for a Jeep Grand Cherokee and called many dealerships in our area. Many did not seem to listen to what I wanted, but Ganley did. I worked with Eric, who was so kind and a great communicator. He made sure my car was ready and that I understood the process as a first-time new car buyer. I will definitely return to Ganley when I am ready for a new car. Thank you Eric and your team. 5 months later, and I am still thrilled with my purchase and experience!

Needed a nice used truck and Ganley took care of it. My salesman Nick Campola was very professional and patient as I looked over the truck with my friend. We worked out a deal and the transaction was smooth. Would definitely recommend!