Maple Hill Subaru

Didn't realize how spoiled I was by Hayes' service department until I got to Maple Hill. I love my Subaru, but I won't buy a car from MH again and I won't be bringing her back for service outside of VIP oil changes. Asked service dept. several times to diagnose hard idle and stalling at stops, and dx only came after warranty expired that I needed a new torque converter and this was a "known issue" in Subarus.

Re: Didn't realize how spoile ... Maple Hill Subaru replied on Thursday, December 16th 2021

Hi Lisa, unfortunately, your warranty did expire in 2019 and you're 120k over that warranty as well. We don't have a concern on file of a stalling issue until November of 2021 looking back at our records through 2018.

Super dealership, Matt Williamson is a great sales consultant!

Re: Super dealership, Matt Wi ... Maple Hill Subaru replied on Thursday, December 16th 2021

Hi Nancy, thanks for taking the time to leave a review! Glad Matt could give you a 5-star experience

I really appreciate for providing more and with higher quality service that I thought you would. You guys saved us a lot of stress and hassle. Thank you so much ?

Re: I really appreciate for p ... Maple Hill Subaru replied on Friday, December 3rd 2021

Hi Alayna, glad we could help! Thanks for taking the time to leave a review!

I can't appreciate enough how nice of the service members were to waive the part of the service that I didn't want to go for for today. It was so thoughtful of them for doing what was ethical. I'm really grateful for that as well as accommodating to drop off my wife home when I couldn't go pick her up on time.

Re: I can't appreciate enough ... Maple Hill Subaru replied on Friday, December 3rd 2021

Hi Dariush, thanks for taking the time to leave a review. Glad we were able to help and make things right for you and your wife.

I purchased an Outback over the summer of 2021 from Maple Hill Subaru, and worked with James DeYoung as my salesperson. I appreciated his patience with me, as well as his recommendations throughout the car buying process.

Comparatively speaking, I had a much better experience with Maple Hill than I have had with other dealerships in the past. It's a clean, beautiful building, and, in my experiences, the staff was all friendly and accommodating.

James himself was not high-pressure, but he was knowledgeable and helpful. I have reached out to him for help on two occasions since buying the car, and he has gone above and beyond his job responsibilities in sales to be of assistance to me.

Re: I purchased an Outback ov ... Maple Hill Subaru replied on Friday, October 29th 2021

Hi Annie, Thanks for taking the time to leave a review! Glad James could help you with your original purchase and throughout your ownership experience!

I would recommend taking your car anywhere but here to be serviced. Not only is there almost no communication from the service department to you but if you do call there's a high probability you won't get to speak to the person that you need to. And if they tell you they'll have that person call you back, don't hold your breath because 5 out of 5 times I didn't get a call back. My car has been on their lot for 4 weeks now being "worked" on for 3 weeks and hardly any progress has been made.

Even crazier to me is the fact that the service director had to get involved to supposedly "help" make my experience better and all it's done is make it worse. An alternate Subaru dealer on the east side of the state who I have a relationship with tried to help get some answers and move things along and the service director has avoided multiple of my calls and multiple of there's. The only time I can get any information is Monday mornings and all I get is that almost no work has happened since the week before.

I have passed my concerns along to the Subaru Regional Manager (also a family friend) to hopefully improve other people's experiences but if I were you I would stay as far away from Maple Hill Subaru as possible.

Update: I'm giving 3 stars instead of my original 1 because once the service director did get involved my entire experience improved. While it was 3 weeks of struggle I understand that with the way the world is at this moment that a short staffed business can struggle to be their best self. I appreciate their effort to improve my experience!

Re: I would recommend taking ... Maple Hill Subaru replied on Tuesday, September 21st 2021

Hi Josh, thank you for taking the time to leave a review. We take customer concerns very seriously and being short staffed is not an excuse for poor service. That being said, we thank you for your understanding and fair evaluation while we work to improve.

Maple Hill Subaru is awesome! I have been in for a recall on my 2018 Forester and now we have an Ascent so we we have visited recently a few times. The people are all very kind, scheduling hasn't been an issue. I am a SAHM, and I needed to bring my toddler with me, there was a place to play and complimentary snacks. The staff working the desk in the service department even played with the garage doors to entertain my son. Overall, 10/10 recommend!

Re: Maple Hill Subaru is awes ... Maple Hill Subaru replied on Monday, September 20th 2021

Hi Chelsea, thanks for taking the time to leave a review! Glad we could give you and your son a 5-star experience!

We bought a Crosstrek in December 2019. Smooth; no pressure, no glitches. We've had two other Subarus maintained by Maple Hill over the span of 25 years. It's always been a good experience.

Re: We bought a Crosstrek in ... Maple Hill Subaru replied on Monday, August 30th 2021

Thank you for taking the time time to leave a review, Joseph! Glad we could be of assistance all these years!

They had all the parts I needed in stock . Helpful staff .

Re: They had all the parts I ... Maple Hill Subaru replied on Friday, August 20th 2021

Hi Kristopher, Thanks for taking the time to leave a review! Glad our parts department could give you a 5-star experience!

Extremely friendly and knowledgeable sales team. No pressure, not rude or arrogant like some other dealerships I've dealt with. He didn't try to talk me into adding anything or getting anything I didn't want or come looking for. Straight and simple, Matt was his name, excellent salesman. Friendly and professional.

Re: Extremely friendly and kn ... Maple Hill Subaru replied on Thursday, August 19th 2021

Hi Bill, thanks for taking the time to leave a review. Glad Matt was able to give you a 5-star experience!