Marriott: Raleigh Marriott Crabtree Valley

I believe all is well. We went to have a late lunch in the hotel signature restaurant. The website indicated that they were open. We arrived around 3 and was told they would reopen at 4. I guess covid affected the hours. I don't think their offerings that I saw from a quick glance at the menu was very Southern. I'm not sure. Pimento cheese on the menu does not make an entire restaurant Southern.

Didn't get to eat here. Hotel was clean.

Re: I believe all is well. We ... Marriott: Raleigh Marriott Crabtree Valley replied on Sunday, December 12th 2021

Dear Virginia Bradley, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Shea Cline General Manager

Allison Beatty opted not to leave a text review of Marriott: Raleigh Marriott Crabtree Valley

I was confirmed for an upgrade a week before check in. After I arrived I found out they took away my upgrade. The room had a a work station that didn't have a power outlet. Just another measure they took to make sure you know your status doesn't matter to them the "free" breakfast only includes a cold continental. If you want a hot breakfast you have to pay the difference.

Re: I was confirmed for an up ... Marriott: Raleigh Marriott Crabtree Valley replied on Tuesday, December 7th 2021

Dear Russell Betts, I regret that we were not able to honor your room upgrade request; our inventory changes by the minute due to new bookings, rooms being placed out of order for maintenance, stayovers, etc. We absolutely care about our valued Bonvoy Members and the entire staff strives to make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. We hope to better serve you on a future visit. Sincerely, Shea Cline General Manager

Booked 2 rooms. Said it was available online & checked in and they didn't. Very disappointed . Stay on top of your online bookings…

Re: Booked 2 rooms. Said it w ... Marriott: Raleigh Marriott Crabtree Valley replied on Monday, November 29th 2021

Dear Jerry Ardemendo, We sincerely regret your experience; it is never our intent to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I am at your service if you wish to discuss further. I appreciate you taking the time to share your review. Sincerely, Shea Cline General Manager

It's what you expect from. Marriott- courteous and friendly staff, comfortable and clean room. Predictability is good while traveling.

Re: It's what you expect from ... Marriott: Raleigh Marriott Crabtree Valley replied on Sunday, November 28th 2021

Dear Daniel Biber, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Shea Cline General Manager

Koren Lawrence opted not to leave a text review of Marriott: Raleigh Marriott Crabtree Valley

Very disappointment with the customer service that I've had to experience Saturday night. I was coming into check in the hotel and I had to use the restroom. During this whole process, My husband and I had went to get some gas when I had noticed that I misplaced my purse. I called the hotel back and told them my situation. He had me on hold for 3 minutes only to tell me that my purse wasn't there, but how?!?! Thank god for my good intuition KNOWING that my purse was still there, I went back and found it. The man saw me walking out the building with my purse in hand and had no manners for an apology. He did call my husband though to apologize to HIM, not me. I would like to speak to someone about this issue because this is very unacceptable.

Re: Very disappointment with ... Marriott: Raleigh Marriott Crabtree Valley replied on Friday, November 26th 2021

Dear Meep ing, We do our very best to locate misplaced or left behind items, but we are not always successful. I sincerely regret if our team did not respond with empathy and I am at your service should you wish to contact me directly at the hotel to discuss the situation further. Sincerely, Shea Cline General Manager

Good hotel in Raleigh

Re: Good hotel in Raleigh ... Marriott: Raleigh Marriott Crabtree Valley replied on Tuesday, November 23rd 2021

Dear Chandrasekar Kadambadi, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again in the future. Best, Shea Cline General Manager

I gave this hotel three stars because when we got to our room and laid her stuff on the bed I looked down on the duvet cover and discovered that there was blood on it!!! That kind of freaked me out I called down to the concierge to let them know that I have discovered blood on our duvet cover, they did send somebody right away to change the cover and sheets but it was totally unacceptable! Other than that the hotel was beautiful the outside is beautiful,fireplace outside, pool area is nice and inside is a bar and food and breakfast was delicious!

Re: I gave this hotel three s ... Marriott: Raleigh Marriott Crabtree Valley replied on Wednesday, November 17th 2021

Dear Andrea Evans, I am sorry for the condition of your linens. Some stains can remain post laundering but we should have caught it in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to better serve you on a future visit. Best, Shea Cline General Manager

ZJ Bang opted not to leave a text review of Marriott: Raleigh Marriott Crabtree Valley