Maxwell Subaru

Excellent service. Professional service. Outstanding courtesy. On time in-take and completion. So very glad we purchased from them!

I've been there twice to discuss purchasing a Subaru. I found out on Saturday, that Lex Depp, the General Sales manager, appraised my 2021 Honda Passport with approximately 3500 miles on it as "fair"! Are you kidding me! It's practically a brand new car! I was shocked when I saw the appraisal. It's no less than excellent.
Additionally, the customer service at this location is less than fair, it's poor! Lee Martin, the sales manager, walked past me no less than 8 times and didn't have the courtesy of saying hello.
The only person at this dealership who showed any kind of customer service was Max who said he works in finance.
Just be aware folks!

Re: I've been there twice to ... Maxwell Subaru replied on Monday, November 22nd 2021

Ms. Robinson, I'm disappointed to hear that your experience did not meet your expectations. If you are willing, please reach out to me directly at (336) 290-7878 to discuss. Best, Lex Depp General Manager

The service was terrible. I spent $1500 on several repairs, an oil change and an inspection. I paid before they finished. After having to wait a very long time they pulled the car up and the inspection paper wasn't in there car. They said they would email it to me the next day. It turns out they never inspected it. I also couldn't find the key fob in the car. They had to go looking for the person who had it which took more time. And one of the repairs I paid for wasn't done so they had to refund that part of the expense. It was one thing after another. I took a video of the whole experience with my phone. The tech who "forgot" to inspect the car and "forgot" to bring the key fob has big smile on his face. Disgrace.

Re: The service was terrible. ... Maxwell Subaru replied on Thursday, November 11th 2021

Mr. Reynolds, I'm disappointed that you did not receive the top-notch service we strive to provide. If you are willing, I would like the opportunity to address your concerns. I will attempt to reach out to you, however, if we are unable to connect, please reach out to me directly at (336) 290-7878 when you have a chance. Thank you, and I look forward to hearing from you. Best, John Brinson Service Manager

I went through multiple steps of the reservation/buying process for a 2021 Sport and, after having to request the purchase details myself, I had to point out to THEM that they ordered me the wrong car.

They took over a week to provide me with a receipt for my $500 reservation. So it took over a week for me to find out I was getting the wrong car. In this current market, this mistake could set me back months or just keep me from getting the car I've been looking for. They said sorry and gave me a refund.

Re: I went through multiple s ... Maxwell Subaru replied on Monday, November 8th 2021

Ms. Easter, I'm disappointed to hear that you're unhappy with your experience, but would appreciate the opportunity to turn this around. I've left you a voicemail message with my contact information and have included in my signature below for easy reference. I look forward to hearing from you! Best, Lee Martin Sales Manager (336) 290-7878

Rob Parnell opted not to leave a text review of Maxwell Subaru

We went to Flow first when we started looking for a car. We went to several dealerships afterwards looking for the right car, but we came back to Flow because the price was the most fair and Dray was very helpful, kind and quick to respond. We really enjoyed working with Dray and Jessica when we purchased our vehicle!

Tomi J opted not to leave a text review of Maxwell Subaru

We bought a car from here and the sales guy was great after that it went all down hill. This place can not do registrations from out of state, which is fine if they told us that, instead we paid everything for our car to be registered and 6 weeks later we still don't have a tag. We don't have a refund, I have called and called and getting a call back is ridiculous. I have left messages for managers and talked to managers and they never return calls to help with our situation. We will be buying another Subaru in the next year for my husband but WE WILL NOT PURCHASE FROM HERE AGAIN!

Re: We bought a car from here ... Maxwell Subaru replied on Tuesday, September 21st 2021

Lexie Oeser, Thank you for taking the time to provide feedback regarding your experience. It's my understanding that Carissa Moore has been in contact with you today regarding your concerns and has provided a resolution. Your complete satisfaction is of utmost importance to us and we are here to help. If you need additional assistance, please do not hesitate to reach out to me directly at (336) 290-7878. Best, Lex Depp General Manager

Jeremy and Jessica were great. This was the best car buying experience I've ever had. 10/10 would recommend

My A/C control panel decided to go out on one of the hottest days of summer in my 2014 Impreza. I was thankfully referred and happened to be close by to Flow Subaru in Burlington, NC. Vicky the service provider kinda saved my week and life. I was so overheated that I probably was not the in superlative place for communication. Vicky quickly and efficiently accessed my needs…. And made certain I drank cold water. She offered me a loaner vehicle, an Outback. That was pretty awesome/amazing. This allowed me to have a successful week. I was overly impressed with the detail of care that Flow Subaru offered me. I will definitely make Flow my main service provider regardless that I live I Durham.