Mazda of Lakewood

Jana Brown opted not to leave a text review of Mazda of Lakewood

Rickey was incredibly helpful and kind. He treated me with respect an courtesy even though I was dressed kinda shabby and looked kinda like a bum. He was really informative about the cars I was looking at, let me take one out for a test drive and was just super great to work with, even though I ended up not being able to buy right now. When it's time to buy, I'll only buy from him.

Re: Rickey was incredibly hel ... Mazda of Lakewood replied on Tuesday, November 30th 2021

Hi Steve - We are happy to hear that you had such a positive experience working with Rickey and we will pass along your feedback to him! Thank you for taking your business to McDonald Mazda West, we look forward to working with you again down the road.

Casandra was very friendly walking in as I was explaining an issue I had with my car and Zack,car technician, was able to spot an issue that I wasn't able to realize. both very helpful with my vehicle. Thank you !

Re: Casandra was very friendl ... Mazda of Lakewood replied on Sunday, November 28th 2021

Christopher - It's our pleasure to assist you! Thank you for choosing McDonald Mazda West for your auto service needs and taking time to commend Cassandra and Zack. Have a great day!

I did not end up buying a car from here so this review concerns my shopping experience. I went in to look at a used Ford Escape. I was helped by Joey who was new at the time and did a great job. I liked the car, but wasn't prepared to make a deal right then. I ended up buying a similar car that was just a little closer to what I was looking for. Before I could leave though Joey said he had to get his manager to talk to me. It was a reverse Karen incident. The manager, Joe, seemed to think that he needed to talk to me and made me feel very uncomfortable, like I had to come up with an excuse for not buying his car.

Re: I did not end up buying a ... Mazda of Lakewood replied on Tuesday, November 23rd 2021

Colin, I'm sorry to hear that you didn't feel comfortable here with us and that we weren't able to help you out as we would have hoped. We certainly expect better customer service than this, so I apologize that we missed the mark. If you have any other feedback you'd like to share, we'd be happy to see how we can improve moving forward. Thanks, Jacob Varshavskiy - General Manager - 720-283-5117

Had a great experience here. We bought a used car from them and it could not have been more easy. We were happy overall.

Re: Had a great experience he ... Mazda of Lakewood replied on Sunday, November 21st 2021

Reviews like this make our day, Elizabeth! Thanks for supporting McDonald Mazda West and congrats on your new car!

Maureen Yaskanin opted not to leave a text review of Mazda of Lakewood

I bought a car from McDonald West Mazda on November 8, 2021, and the experience could not have been better. Both Tracy and Miguel went far above and beyond my expectations. They were professional, knowledgeable, and patient with all my questions. I left a very satisfied customer. My thanks to both of them and Anwar, the Finance manager,

Re: I bought a car from McDon ... Mazda of Lakewood replied on Wednesday, November 10th 2021

Thank you, Michael, for your excellent review. It makes our day to see that our team is going the extra mile to get our customers's what they need. We will be sure to let Anwar, Tracy, and Miguel know that they helped us earn your five stars. Enjoy your new car and congratulations - The McDonald Mazda West Team

Not impressed. Got a 2017 outback in 2020 and so far they left the oil plug loose which dripped all over my brand new driveway (or didn't replace the crush washer or both. Also used wrong socket size as it was rounded pretty good).

Recommended replacing front breaks about 15k miles ago as it was "coming up". I bought my own parts without verifying and they have easily half or more their life left on the old brake pads.

Don't think they'll be getting any of my future business

Re: Not impressed. Got a 2017 ... Mazda of Lakewood replied on Tuesday, November 23rd 2021

Brady - It's concerning to see this feedback. We run our business to take excellent care of our customers and their vehicles so I apologize for the issues that occurred here. I'm going to speak with my team about what you've written, but I would also be grateful for the chance to speak with you directly. Please consider giving me a call. Thank you, Jacob Varshavskiy - General Manager - 720-283-5117

This is for the Service department and their lack of transparent pricing and poor communication.

First, they like to text you. That's fine, but my estimate came came in a text link. Follow link and you have on the option to accept or decline everything they suggest. Given they added $1500 of "maintenance" that was not required I didn't want to accept this estimate, but since my car wouldn't start I wanted the repair work to be done before even considering maintenance.

Second, it took two and a half days to do an hour long repair. This was a sensor for the brake pedal, and a battery replacement. Short repair, but they gave no expectation of when they would finish until I pestered them on the phone.

Third, when I showed up to get the car the bill was different than the estimate. That is, the estimated price of the items I need to repair (not maintenance). They quoted $285 to fix the brake pedal sensor plus $65 to install the battery that I had from another store. When I showed up the bill was $600!!! Well, they charged me for a new battery. Got that removed, but the bill was now $400, not $350 like I expected. I paid it, because I wanted to get out of there and I was really happy it wasn't a lot more.

Fourth, HIDDEN CHARGES. Yes, I looked over my bill to find a charge of $49.95 (the difference between my estimate and the bill). But the charge had no description. I had to call them to find out what it was. They were ready for this, because she knew right away what it was. At the bottom of my receipt, by the signatures there's a little box that mentions in small print that they charge 17% ($5 minimum, $49.95 maximum) for disposal and shop supplies. She tried to tell me that other places charge this too, but they just call it something else. Ummmm...NO! Other places charge for specific supplies and disposal fees, but not a general extra line. They didn't dispose of my battery and I paid for the part.

Fifth, I did not get the impression that they cared to gain my business. There were several points where they could have improved the customer service experience. But they didn't. This was my first time there. It cost me $370 to install a $30 part that took an hour. They had some wiggle room to make me feel appreciated after making me wait 2.5 days...

I will have to go to a dealer again, as my mechanic can't do everything. But I don't have to go to this one.

Re: This is for the Service d ... Mazda of Lakewood replied on Tuesday, November 23rd 2021

Brock - we want guests to be confident in our services, so it was hard to see this feedback. It sounds like there may have been a miscommunication along the way and I sincerely apologize for any frustration that you experienced. I think it might be best if we discussed these concerns together, and I invite you to give me a call. Thank you, Jacob Varshavskiy - General Manager - 720-283-5117

Hands ? up to McDonald Mazda ! Like the no pressure ,personal customer service they provided definitely a good experience from the time you walk in the door to when you get behind your Mazda we got in a accident in our 2020 Mazda cx-30 and it saved our life's so could not pass up the safety and reliability the Mazdas have . Love our new 2021 Mazda CX-5 . Will recommend them for sure .

Re: Hands ? up to McDonald Ma ... Mazda of Lakewood replied on Wednesday, October 27th 2021

It is wonderful to hear how much you love the Mazda brand. We couldn't agree more that they are a safe and reliable car. Thanks for giving the McDonald Mazda West team your kudos for seamlessly helping you find a new ride that is right for you. Enjoy your new 2021 Mazda CX-5!