Reno Toyota

This place serves an amazing amount of customers. They are well organized and professional.
I do wish that they (as well as other dealers in town) would perform oil changes without an appointment.

Bruce Fairey opted not to leave a text review of Dolan Automotive Group

Very happy with our experience here! Leo was awesome! Immediately, he made sure we had the opportunity to test drive the vehicle we've been eyeing, and then helped us get started on all of the dreaded paperwork. Everything was very transparent. My first vehicle I got was from Lithia Hyundai and I knew almost nothing about financing (safe to say I got immensely ripped off). I didn't even know there were 2 accidents reported on the car until I traded it in with Dolan. Additionally, while Lithia had me focused on the monthly payments, Leo made sure I knew exactly what the total price of the vehicle included and didn't push me into additional options I didn't want. It was extremely quick but he made sure we understood every detail about the deal. I'm not sure what her name was, but they also have an Allstate insurance agent at the dealership & she was equally as amazing! I was prompted to write this review because we got a handwritten thank you letter in the mail from the Dolan team that really tied the loose ends for how great our experience was. Definitely will recommend Leo & the rest of Dolan Toyota to other family & friends:)

larry edwards opted not to leave a text review of Dolan Automotive Group

Leo was the perfect salesperson for us. He found the vehicle (in a completely tight market!) and made it work for us. It was the shortest amount of time we've ever spent purchasing a new car because he and Dolan Toyota had everything all ready to go for signing. Absolutely would go to Dolan and especially Leo again!

Andrew was very helpful. Toyota was very accommodating and worked with me on my drop off. Stellar customer support!

My wife's brand new Prius's rear tire blew out on the freeway completely delaminating. Andrew Lopez at Dolan Toyota was the only person in Toyota that tried to help us. Nobody including Toyota headquarters would take any responsibility for the tire or even make a call for us, except Andrew Lopez!

Very efficient and friendly service department. Crystal was pleasant to work with during the check-in process and the courtesy car driver (didn't get his name) was indeed courteous! The car was done at the time and cost promised.

I live 2 hours away from the dealership so planned my trip and I filled out my online form that had everything I wanted done. Factory mileage service, some other items I wanted work done on, an inspection for my cosmetic tires plus warranty coverage, and a complimentary car wash. Sounds nice yeah. Except I got there and everything was thrown out the door, they kept asking what I was in for, I explained it to several representatives. So they took my car for a few hours. Did my factory mileage service, disregarded everything else I came in for. Overcharged me for basically an oil change and tire rotation(expected from dealership). Didn't wash the car, tried to send me away without addressing the items covered in the warranty that I specifically came in for. I had to call the rep back to look over it all again with me before the appointment was over, which ended up to be pretty tough to look for the chips in the windshield when it was not cleaned, and scratches/small dents (remember I drove 2 hrs there so it was dirty) .. etc.. it felt like they were trying everything to get out of having to address helping me with this. So they took photos of what I asked for and said they would send it along and get back to me. Over a month goes by, not a word. I start calling, they will only let me speak with that representative from before. They avoid my calls for more than a week, telling the reception that they will call me back by end of the day. Finally after calling multiple times over different weeks, their supervisor had to speak to them and I got a text from the representative. They hadn't done a single thing over that month. They were sitting on my case hoping I wouldn't follow up. So a month and a half later they finally (lets hope they did what they said this time) put in my request. Still waiting to hear back but after I get this sorted out with them I will be going to another Toyota dealership for future services. I would not recommend Dolan Toyota after my experience.

Renee Swackhamer opted not to leave a text review of Dolan Automotive Group