Tom Scott Toyota

I sure wish a Toyota dealer in this valley could provide reasonable service. The first time I scheduled our 5,000 mile service at Edmark there was confusion and they didn't even have me on the list. The 10,000 mile service went off without a hitch. Now I have a tire with a nail in it and a tire warranty that I paid extra for. Called last week and they got me in quickly. The nail is in a spot where the tire can't be repaired and the tire is one that they don't stock. "We'll order it and should have by Monday."

I call to confirm. After 10+ minutes on hold with service I get disconnected. Call back. Service says, let me transfer you to parts. Parts confirms they have the part. Transferred back to service. Service guy starts checking. Disconnected, no call back even though we got far enough for him to have my name and number.

This is UNACCEPTABLE. Right now I am regretting buying a Toyota. Not because of the car, it's because of the unacceptable service I have had at all Toyota dealerships in this Valley.

Re: I sure wish a Toyota deal ... Tom Scott Toyota replied on Tuesday, December 21st 2021

Thomas, Sorry for the inconvenience. We have had some technical difficulty with our phone system as of recent. The good news is we have in house staff monitoring our texting system . Please text us for easier real time communication. Here is the number. 208-268-5250. You can also text us from our "Schedule Service" page found on our website.

This place is terrible to schedule an appointment. Tried texting and calling. Terrible customer service can not get help. I had an appt Jan 8 and in the middle of that call I got disconnected. Called back to be put on over a 15 min hold was told systems are down call back tomorrow. I owned Toyotas most my life and this is one of the worst for service!!!!

Re: This place is terrible to ... Tom Scott Toyota replied on Monday, December 20th 2021

Linda, Please know we take your feedback seriously, and your business means a great deal to us. Given the opportunity, I would like to discuss your feedback regarding contacting our Service Department. Please reach out to me at your earliest convenience. Thank you, Internet Manager Beau D. [email protected]

Today I went in to visit with Jason to trade in my lovely Jeep Wrangler ….I expected the same experience I had been given at other dealerships like team Mazda and Combs Car Coral. Jason did all he could to get is a great deal and we walked away with this beauty! Brian and Jason were great help today with my families needs and wishes. I would highly recommend this dealer ship to a friend!

Re: Today I went in to visit ... Tom Scott Toyota replied on Sunday, December 19th 2021

Jenny, we are so pleased to read that our Sales Team took amazing care of you here at Edmark Toyota. We strive to provide the best service possible for our customers. We value your business and hope you love your new vehicle. Internet Manager Beau D. [email protected]

We had been looking, I have had a Toyota for years, and bought my son one. We decided to just go look.

Art, that guy listens, pays attention and will direct you to exactly what you need, and want. He took his time with us and listened.
So pleasant having a salesman like that!

Everyone was kind, the experience was fast and the most pleasant new car experience of my life.

Go see them, you won't be disappointed.(ask for Art)

Re: We had been looking, I ha ... Tom Scott Toyota replied on Sunday, December 19th 2021

Hi Jo, Thank you for telling us about your most pleasant vehicle buying experience. It is great to hear that our Sales Department was attentive to your needs. Enjoy your purchase and we appreciate your recommendation. Thank you for choosing Edmark Toyota and we look forward to seeing you in the future. Internet Manager Beau D. [email protected]

After having a difficult time 2 years ago here I decided to come back and transfer my records here for service on my Tacoma.

SMH.........simply put my new impression is this. I will never, ever.........

Go anywhere else again accept for Edmark.

It was worth my time, they found previous work that was unsatisfactory and told me it may cost me a little to fix. The point being is they have been extremely detailed with my truck.
Had no idea there was an issue that needed to be addressed.

Saved me some expensive repairs down the road.

Re: After having a difficult ... Tom Scott Toyota replied on Wednesday, May 27th 2020

Hi Douglas, thank you for taking the time to write an outstanding review! We're thrilled to see you're satisfied with the high level of customer service you received with our Service Team and with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Edmark Toyota. Internet Manager Beau D. [email protected]

Thanks Art Orihuela.
He was great, I told him what I was looking for on a vehicle and he helped me find it.

Re: Thanks Art Orihuela. He w ... Tom Scott Toyota replied on Wednesday, December 15th 2021

Hi Korina, We are happy to know that our Sales Department could help you into your vehicle. Enjoy your purchase and your business is appreciated. At Edmark Toyota please don't hesitate to reach out if there is anything else we can do.

Let me tell you I have went to many places to buy cars. I am hear to tell you if you want five star ask for ART. He is super amazing and don't beat around the bush. I will always buy from ART. His personality is absolutely the best. He goes beyond to help you. Way to go ART keep up the GREAT WORK. Bless you and your family

Re: Let me tell you I have we ... Tom Scott Toyota replied on Wednesday, December 15th 2021

Hi Tina, We are thrilled to know that you found our Sales Department to be the best. Enjoy your purchase and we appreciate your recommendation. Thank you for choosing Edmark Toyota and know that we are always here should you need us. Internet Manager Beau D. [email protected]

Adam Beumeler is awesome! We have bought two cars from him and his communication with his customers is awesome! Love the new Tundra. Thanks Adam and thanks Edmark

Re: Adam Beumeler is awesome! ... Tom Scott Toyota replied on Wednesday, December 8th 2021

Thank-you very much for your comments. We are happy to hear that Adam and the team took great care of you and we appreciate the opportunity to help with your Tundra purchase

Buyer beware! I will never buy from Edmark Toyota because, unlike their competition, their service is poor and they are price gouging. The condensed version is....I went to custom order a Toyota Highlander so I could get exactly what I wanted. This is what I experienced: 1. I asked for a specific person and wasn't given the opportunity to speak with them without any explanation. 2. They wanted me to choose from their allotment rather than custom ordering what I wanted. 3. They have a $2000 non-refundable deposit. 4. They told me the price would be $2000 over MSRP. $2000 above MSRP? What justification can you have for this? Taking advantage of people just because you can is not right.

I went to the Toyota dealership in Boise 30min later and this is what I got. 1. I spoke to a very professional salesman. 2. They said that custom ordering from the factory was no problem as long as I was will to wait. 3. They have a $1000 non-refundable deposit. 4. They were right at MSRP.

Peterson Toyota was a pleasure to do business with. Don't waste your time and money $$$ at Edmark.

Re: Buyer beware! I will neve ... Tom Scott Toyota replied on Sunday, December 5th 2021

Dan, Thank you for taking the time to share your review. I would appreciate the chance to speak with you regarding your sales visit and the prices in question. Please feel free to reach out to me at your own convenience. I look forward to addressing your feedback. Best, Internet Manager Beau D. [email protected]

I purchased a car from Edmark Toyota less than 5 months ago. I have an issue with my taillights. Took it in back in October and seemed fixed. A few weeks later the issue reoccurred. I made an appointment for this morning. I showed up last night to leave the car and was told they would not work on it by the agent in the service department. I was told to go to the dealer who sells BMWs. Since Edmark "fixed" the lights to begin with I felt they should have stood behind their work. I asked for a manager. A manager in the sales department and manager in the service department both told me I had to go somewhere else. They have "messed up" too many cars (not Toyotas) by trying to fix them and so they basically are only fixing Toyotas now. No empathy, no apology, no call to tell me not to come in ... I was not expecting a free service but I was not expecting the shaft. Apparently once you sign the paperwork and they have their money you are no longer a customer unless you buy a Toyota.

Re: I purchased a car from Ed ... Tom Scott Toyota replied on Sunday, December 5th 2021

Tracy, Please know that we take your review very seriously and would appreciate the chance to speak with you regarding your recent visit to our Service Department. When you have a moment, you can reach out to me directly. I look forward to connecting with you. Best, Internet Manager Beau D. [email protected]