Universal Appliance and Kitchen Center

Worked with MD in Calabasas. He was able to get me the best deal of all of the places I looked and worked a good package for us. Only issue was shipping delays, but we have most of our appliances now. Very happy with Thermador!

Bought all of my appliances from MD at the Calabasas store. Got me the best deal from all of the appliances stores that we went to, they set me up with a great package. The only down side was shipping timelines which I dont hold against the store of MD. Ultimately, everything worked out and looks great. Also, very happy with Thermador, they make a great product!

Worked with MD in Calabasas. He was able to get me the best deal of all of the places I looked and worked a good package for us. Only issue was shipping delays, but we have most of our appliances now. Very happy with Thermador!

After purchase communication, ignore phone calls
Delay on everything, terrible Costumer Service
Stay Away from this Store…..

After purchase communication, ignore phone calls
Delay on everything, terrible Costumer Service
Stay Away from this Store…..

Bought a Wolf Range and Viking Downdraft from Tim. the purchasing phase went smooth, the delivery phase just as sooth. however, when the downdraft was to be installed, we noticed it came scratched, and ultimately missing parts necessary for its function. We notified Tim of the problem which he said he would reach out to viking himself to resolve it. we waited 3 weeks for him to get in contact with Viking, every time he said he was waiting. I understand they are difficult to get a hold of but I don't believe they are that hard for a dealer to get in contact with. I only say this because after 3 weeks of us waiting for Tim to hear from Viking we decided to reach out to them ourselves. we got an answer within 24 hours. like c'mon, how do we regular customers get an answer in 24 hours but a salesperson can't get one in 3 weeks? makes me believe he never reached out to them in the first place. well Viking sent us replacement parts, however there was miscommunication and they sent us the wrong ones.
This entire time from February until Mid September I have been nothing but patient, understanding and cordial towards Tim. I finally reached a breaking point on 9/19 and emailed him to resolve this issue ASAP. I was expecting him to at least acknowledge my request, but he has still yet to return my email. he said to me when I purchased the stove that the customer service doesn't end here, and we see you're happy till the end. well im not happy, a 20K investment I wish I would have bought anywhere else. Tim if you're seeing this, you should return my email and resolve this blunder on your end asap. Horrible customer service.

Bought a Wolf Range and Viking Downdraft from Tim. the purchasing phase went smooth, the delivery phase just as sooth. however, when the downdraft was to be installed, we noticed it came scratched, and ultimately missing parts necessary for its function. We notified Tim of the problem which he said he would reach out to viking himself to resolve it. we waited 3 weeks for him to get in contact with Viking, every time he said he was waiting. I understand they are difficult to get a hold of but I don't believe they are that hard for a dealer to get in contact with. I only say this because after 3 weeks of us waiting for Tim to hear from Viking we decided to reach out to them ourselves. we got an answer within 24 hours. like c'mon, how do we regular customers get an answer in 24 hours but a salesperson can't get one in 3 weeks? makes me believe he never reached out to them in the first place. well Viking sent us replacement parts, however there was miscommunication and they sent us the wrong ones.
This entire time from February until Mid September I have been nothing but patient, understanding and cordial towards Tim. I finally reached a breaking point on 9/19 and emailed him to resolve this issue ASAP. I was expecting him to at least acknowledge my request, but he has still yet to return my email. he said to me when I purchased the stove that the customer service doesn't end here, and we see you're happy till the end. well im not happy, a 20K investment I wish I would have bought anywhere else. Tim if you're seeing this, you should return my email and resolve this blunder on your end asap. Horrible customer service.

WORST SERVICE. WHAT IS THE POINT OF THIS WARRANTY COMPANY. WE HAVE BEEN WAITING SINCE AUGUST TO HAVE OUR WASHING MACHINE FIXED UNDER WARRANTY AND KEEP BEING TOLD WE WILL CALL YOU TOMORROW WITH AN UPDATE ONLY FOR NO ONE TO EVER CALL BACK. WHEN WE CALL WE GET THE SAME LAME EXCUSE BOING OTHERS EACH TIME AND HOW SORRY THEY ARE. WOTH THE MONEY WILL SORND ON SENDING OUR LAUNDRY OUT TO GE DONE WE COULD BUY A NEW EFFING MACHINE. DO NOT WASTE YOUR TIME OR MONEY

WORST SERVICE. WHAT IS THE POINT OF THIS WARRANTY COMPANY. WE HAVE BEEN WAITING SINCE AUGUST TO HAVE OUR WASHING MACHINE FIXED UNDER WARRANTY AND KEEP BEING TOLD WE WILL CALL YOU TOMORROW WITH AN UPDATE ONLY FOR NO ONE TO EVER CALL BACK. WHEN WE CALL WE GET THE SAME LAME EXCUSE BOING OTHERS EACH TIME AND HOW SORRY THEY ARE. WOTH THE MONEY WILL SORND ON SENDING OUR LAUNDRY OUT TO GE DONE WE COULD BUY A NEW EFFING MACHINE. DO NOT WASTE YOUR TIME OR MONEY

Bernard Walter opted not to leave a text review of Universal Appliance and Kitchen Center