UPMC Northwest

I won't even give it a star. I was left sitting in the waiting room for quite a few hours. The waiting room was full. I had COVID-19. I was severely dehydrated. The Doctor/Nurse listened to my breathing and checked my oxygen level and sent me home. I asked if they could give me fluids and I was told "No, we don't have a bed available ". I guess I have to give it a star to post this.

Re: I won't even give it a st ... UPMC Northwest replied on Wednesday, December 1st 2021

Linda, thank you for taking the time to post a review. We take your feedback very seriously and would like to learn more. Can you please visit https://upmc.me/feedback and complete our "Share Your Experience" form so we can contact you about your experience?

Waited in ER waiting room for over 8 hours and watched several people go ahead of us that had only been in ER for a few hours. I understand emergencies going in front of us, but not people with similar issues to why we were here. I kept asking and all they would say is you will be called back as soon as they can. Once called back we then sat in room for a long period of time before anyone even came to the room, yet over heard staff complaining about patients. Apparently they have time to complain while patients have been waiting over 8 hours with sharp abdominal pain. I understand that hospitals are very busy right now but this is the career that you picked and everyone's time is precious and this along with patient care is not a priority at UPMC. Very sad. Will go to another hospital next time. I understand the low score now.

Re: Waited in ER waiting room ... UPMC Northwest replied on Wednesday, November 3rd 2021

We're sorry to hear about your experience. We take your feedback very seriously and would like to learn more. Can you please visit https://upmc.me/feedback and complete our "Share Your Experience" form so we can contact you about your experience?

Tried to call, when she could not answer me, I asked to be Transferred to someone who could answer my question. She Rudely hung up on me! Rude person answering the phone at UPMC northwest!

Re: Tried to call, when she c ... UPMC Northwest replied on Thursday, October 21st 2021

Hi Kimberly, We appreciate you taking the time to post a Google Review. If you'd like to discuss your experience with a member of our patient relations team, please visit https://upmc.me/feedback and complete our "Share Your Experience" form. A member of our team will then contact you. Thanks!

Took little girl to ER waited two hours and no movement.... It's like no one works here, better off driving to clarion, Titusville, or Grove city hospital. Our time there we witness no patients going back to to be seen, talked to a lady who was there for 7 hours and she seen no movement of people going back as well to be seen. After speaking with several people they all stated the same thing, range for the they have been waiting 3-9 hours from each person we ran across. We ended up leaving and going somewhere else. This hospital is a joke they need to get rid of their leadership and hire new or something, they provide no positive image to the community.

Re: Took little girl to ER wa ... UPMC Northwest replied on Thursday, September 16th 2021

Hi Jason, We take your feedback very seriously and would like to learn more. Can you please visit https://upmc.me/feedback and complete our "Share Your Experience" form so we can contact you about your experience?

People hate this place. No idea why. Been awesome to me and my family.

We have ALWAYS had great care at NW from OB, to ER, to Cancer Center!

:Bridget Devlin opted not to leave a text review of UPMC Northwest

Called in to check on my uncle, told me to hold on then hung up on me. Called again and rang picked up not saying anything hung up again.. Did this twice! Pathetic Hospital

They didn't have candy ?

We had to make an emergency run here yesterday after my daughter was hit in the nose with a baseball bat.
From the moment we walked through the door until we left to go home, we were met with caring, professional people. They made sure our daughter was as comfortable as possible.
Thank you!!!