Young Chevrolet of Layton

It was great

I had an ambient temperature sensor replaced in my 15 Denali Duramax. The mirrors were required to be replaced due to previous owner having aftermarket mirrors that did not have the sensor. All was well until I left and ventured onto the highway. After 40mph both mirrors slapped the windows due to the wind/speed. I texted my service department manager (Young Chev Layton) about it and haven't heard a single thing in return. I can't leave my truck for days to get this fixed and my Haynes manual, YouTube, and Google are of no help at the moment.

Poor, poor customer service. Still waiting on a return call for their "assistance" after the vehicle I purchased was in a mechanic shop in my home state less than two weeks after driving it off their lot. My previous vehicle was totaled after someone crashed in to it in my own driveway. Vehicles in my home state were much more expensive than in UT which is where we were planning to visit family. After a smooth test drive we went forward with the purchase. After heading to Provo later that day the vehicle was acting up so I called and was told to bring it in to service (to learn what happened you can go see my review, I am not going to retype it). So we headed home and thankfully made it but it needed a tow not long after we returned. I was told to get a diagnostic on the vehicle and call them back to see how they could help. Their dealer warranty is only good for service done at their shop and the additional coverage purchased is not in affect until 45 days after purchase. They would not commit to helping but agreed this was not their business style to leave customers high and dry. Apparently it is though because I have yet to receive a call back in regard to this issue.

Re: Poor, poor customer servi ... Young Chevrolet of Layton replied on Sunday, December 19th 2021

Here at Young Chevrolet Company, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager Jake Hall at (801) 544-1234 to discuss ways we can better serve you.

Very bad. Stay away.
They lie, they hide fees, they do not treat customers consistently. Frankly, I don't know how they are in business. Go elsewhere!

Re: Very bad. Stay away. They ... Young Chevrolet of Layton replied on Saturday, December 18th 2021

Jeff Wright, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (801) 544-1234 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

Scott and his Sales team were very helpful and answered all questions I had. Financial people were really good as well. Great overall experience. I don't live in Layton I live in Salt Lake and I would make the the drive again just to deal with this dealership again great overall experience !!! Thanks again.

Re: Scott and his Sales team ... Young Chevrolet of Layton replied on Saturday, December 18th 2021

We want all our clients to have a comfortable and stress-free experience with us!

I was pre-approved for a loan, and was simply looking to see what vehicles fell within my self-induced limits (no way am I spending too much on a car!). Worked with Kyle Wolfe at this location and I appreciated that he was not the "stereotypical pushy car salesman". Kyle worked with me for a couple days to find a car, and was personable while doing so. Was impressed with how quickly we got through paperwork, as well.

Definitely recommend seeking him out, if you go to this dealership.

Re: I was pre-approved for a ... Young Chevrolet of Layton replied on Friday, December 17th 2021

We're pleased to know we have been able to exceed your expectations and really help you out!

Had a great experience here. They helped me get into a truck I love at a price I love

Re: Had a great experience he ... Young Chevrolet of Layton replied on Friday, December 17th 2021

Hi there, we are very happy to have provided you with such a positive experience!

Such a great experience! Customer service was top notch. I will definitely be returning. Thank you Young Chevrolet!

Re: Such a great experience! ... Young Chevrolet of Layton replied on Saturday, December 18th 2021

We're glad to hear you found our staff was so knowledgeable and helpful!

Love the employees, they are great people and foster a very friendly environment. Always happy and ready to help!

Re: Love the employees, they ... Young Chevrolet of Layton replied on Saturday, December 18th 2021

Thanks for highlighting some of our staff who helped make this such a great experience!

It was a great experience! Very efficient and friendly!!!!

Re: It was a great experience ... Young Chevrolet of Layton replied on Friday, December 17th 2021

We appreciate your positive review about your recent experience with us!